Updated On: 1/29/2025

At Out-U-Go!, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us via text messages (SMS) for customer service.

1. Information We Collect

When you contact us via SMS for customer service, we may collect the following information:

Your Phone Number: We collect the phone number you use to communicate with us.

Message Content: We collect the content of the messages you send to us, including any personal information you choose to share.

2. How We Use Your Information

We use the information we collect for the following purposes:

Report Cards: To send you post-visit report cards directly from sitters.

Providing Customer Service: To respond to your inquiries, resolve issues, and provide support via text messaging.

Communication: To send you relevant updates, confirmations, or notifications related to your requests or services.

3. How We Protect Your Information

We take reasonable steps to protect your personal information and secure your communications. This includes:

Data Encryption: We use encryption methods to safeguard sensitive data sent through our messaging systems.

Access Controls: We limit access to your personal information to authorized personnel who require it for business purposes.

While we strive to protect your information, please note that no method of communication over the internet or mobile network is completely secure. We cannot guarantee the security of information transmitted via SMS or other means.

4. Sharing Your Information

We will not share your personal information with third parties except in the following situations:

Service Providers: We may share your information with trusted third-party service providers who assist us in providing customer service (e.g., SMS platforms or customer service software providers).

Legal Compliance: If required by law, regulation, or legal process, we may disclose your information to authorities or other third parties.

5. Opting Out of Text Messaging

You have the right to opt out of receiving text messages from us at any time. To opt out, simply reply “STOP” to any message you receive from us. Once you opt out, we will stop sending you text messages unless you initiate further communication or consent to receive them.

6. Data Retention

We retain the information we collect for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have rights to access, update, or delete your personal information. If you wish to exercise any of these rights, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.